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Honda conducts 7th Body and Paint National Customer Service Skills Competition
This year’s National Customer Service Skills Competition champions (first row, left to right), Angelo Maglalang of HCMH for the Paint Repair Category, Orlando Dequiros of HCQC for the Body Repair Category, Richard Gigante of HCSW for the Service Advisor Category, and Nick Dalit of HCMI for the Paintless Dent Repair Category proudly present their trophies, together with HCPI’s President and General Manager, Toshio Kuwahara (middle, 2nd row), Division Head for Customer Service, Norman Millare (leftmost, 2nd row), and Senior AVP for Customer Service, Satoshi Nishimiya (rightmost, 2nd row).
December 23, 2015 – Honda Cars Philippines, Inc. (HCPI) takes pride in conducting the 7th Body and Paint National Customer Service Skills Competition (NCSSC) to showcase the skills of their dealer service associates in four (4) categories – Body Repair, Paint Repair, Paintless Dent Repair, and Service Advisor.
The NCSSC for Body and Paint was first conducted in 2002, and is being held once every two years. In this year’s competition, sixty-four (64) in-house Honda technicians from twenty-two (22) dealerships nationwide were gathered together last month to test their skills following Honda’s standard welding process, paint repair process, and service advisor skills.
With this year’s theme, “Driven by Quality Service, Going Beyond Customer Satisfaction”, HCPI proudly highlighted the contestants’ exemplary skills and knowledge in Honda’s after-sales service. The NCSSC allowed contestants to promote standard Body & Paint Repair Processes using appropriate tools and equipment that aided in delivering finished products with efficiency and superior quality. Through the competition, the contestants were also able to exhibit their skills in providing customer needs beyond satisfaction.
The competition consisted of technical and theoretical challenges that tested the knowledge and skills of the participants in real-world situations, not only in Paint & Body Repair, but also in terms of teamwork and communication. After a series of timed written and practical examinations, the contestants have proven their expert familiarity in the after-sales field.
In this year’s competition, the following service associates were hailed as champions in each category:
- Angelo G. Maglalang of Honda Cars Marcos Highway (HCMH) for the Paint Repair category
- Orlando A. Dequiros of Honda Cars Quezon City (HCQC) for the Body Repair category
- Nick C. Dalit of Honda Cars Makati (HCMI) for the Paintless Dent Repair category
- Richard M. Gigante of Honda Cars Shaw (HCSW) for the Service Advisor category
The competition indeed served as a platform for Honda service associates to present global Honda skills and standards in a competitive environment. As Honda aims to improve and expand its after-sales service, it continuously conducts training programs and activities for its dealer associates to ensure excellence in their body and paint repair service.
Experience high quality body and paint repair service from Honda’s highly-skilled and well-trained service associates by visiting any authorized Honda dealership nationwide.