Honda continues to raise the bar high for after-sales service through its 23rd National Skills Contest
Honda Cars Philippines, Inc. (HCPI) is all set to recognize its skilled and well-trained service associates through the 23rd National Skills Contest (NSC). The NSC is Honda’s venue for dealer service associates to showcase their valuable skills that are in line with global best practices designed to elevate service quality. This allows HCPI to achieve superior customer satisfaction in after-sales service at the same time enhance the pride and joy of dealer service associates through the regional and global benchmarking of after-sales service processes.
Highlighting the competencies for excellent service quality, the recognition program encourages Honda dealer service associates to develop a challenging spirit that would help them continuously strive to improve their skills based on global standards. The final round concluded last February 19, 2023, and the awarding ceremony will be at HCPI’s upcoming Dealer Conference. The winners will be the Philippine representative in the Asia Oceania Skills Contest in May 2023 and will have the chance to also participate in the World Skills Contest in October 2023.
The National Skills Contest has seven (7) categories:
- Quick Repair Category - Quality and Speed
- General Repair Category - Fix-right the first time
- Paint Repair Category - Honda Paint Repair Standard
- Body Repair Category - Honda Body Repair Standard
- Service Advisor BP Category - Interpersonal skills and quotation accuracy
- Service Advisor GR Category - Interpersonal Skills and quotation accuracy
- Customer Relations Category – Customer care/satisfaction
“The National Skills Contest recognizes the valuable skills of dealer service associates and their contribution to the joy and peace of mind to our customers. We expect that team members throughout the dealership network will uphold their good practices and share their abilities through this program so that we can also enhance customers’ safety while protecting the quality of our products” said Mr. Masahiko Nakamura, President of Honda Cars Philippines, Inc.
Honda Cars dealerships and service centers have highly skilled technicians and dedicated staff using state-of-the-art tools and equipment. As Honda aims to improve and expand its after-sales service, the brand regularly conducts development programs and other improvement initiatives for dealer associates to enhance superior customer satisfaction throughout the network. Through programs such as the NSC, Periodic Maintenance Services (PMS) at authorized Honda dealerships guarantee not only genuine parts, lubes, accessories, but also service quality that is aligned with global standards to ensure workmanship and safety.
For more information about Honda’s periodic maintenance services, as well as cost guide for different Honda models, please check out the After-Sales section at our Virtual Showroom or visit any of the 37 authorized Honda Cars dealerships nationwide.
